Reference

Our Legal Terms and Account Policy

The terms on this page govern how your account, your data, and your transactions are handled on data macau 2024.

Jurisdiction-Dependent AccessDANA, OVO, GoPay Account ScopeData Retention PolicyAccount Holder RightsContact & Request Process
data macau 2024 Our Legal Terms and Account Policy
ACCOUNT SECURITY

How We Handle Your Data and Account Safety

Account security on data macau 2024 runs through several layers that apply from the moment you connect your DANA, OVO, or GoPay wallet to every login session after. We use encrypted connections for all account actions and do not share your payment details with third parties outside the processing chain. Here is what each layer covers and who to contact when you need to act on it.

Encrypted Account Sessions

Every login and transaction on your account is protected by SSL encryption. If your session is flagged as unusual — for example, a login from an unrecognised device — you will receive a verification prompt before access is continued.

Wallet Data Handling

When you link DANA, OVO, or GoPay to your account, we record only what is needed to match a deposit or withdrawal to your profile. Full wallet credentials are never stored on our servers after a transaction is confirmed.

Data Retention and Deletion

Account and transaction records are kept for the period our operational obligations require. After that period, records are deleted or anonymised. You can request a summary of what we hold by contacting our support team through the email channel.

Requesting Changes to Your Record

If your registered name or wallet details change, update them through the Account Settings page or contact support directly. We verify any change against the wallet registered in your name before it is applied.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of the data we hold on your account, or need to raise a dispute about a transaction processed through DANA, OVO, or GoPay, our support team handles these through the channels below. Players in Makassar and across Indonesia can reach us around the clock — policy queries are routed to a dedicated account team, not a general chat queue.

Team online

Live Chat — Account Policy

Open the chat window from your account dashboard to reach the policy team directly. Available around the clock for questions about these terms, data requests, and account-level disputes.

Email — Legal Requests

Send written requests — including data access, correction, or deletion requests — to our support address. We respond to formal legal requests within the timeframe required by our obligations.

Account Help Centre

The Help Centre inside your account lists the steps for submitting a policy complaint, requesting your transaction history, or updating the wallet name linked to your DANA, OVO, or GoPay account.

Questions About These Terms, Answered

Below are the questions we receive most often about how these legal terms work in practice — covering your rights as an account holder, how your data is used, and what to do if something needs to change.

Access depends on local law and the eligible regions where we operate. If the activity on this platform is permitted in your region under local law, these terms apply to your account in full.

Send a written request through the email channel listed in the support section. We will confirm receipt and provide the relevant account data within the timeframe our obligations require.

We retain only the minimum information needed to verify a payment and match it to your account. Full wallet credentials are not stored after the transaction is confirmed and matched.

Yes. Contact our support team through the email channel with a deletion request. We will process it subject to any retention obligations we are required to meet for that record period.

Open a dispute through the Account Help Centre or contact support via live chat. Our account team will review the transaction log and respond with findings through the contact method on your account.

When we update these terms, we notify active account holders through the contact method registered on their account. Continued use of the platform after notification means you accept the updated terms.